About the Program
The 2025 Fall Revenue Cycle Management Congress brings together CFOs, CROs, VPs of Revenue Cycle, and Patient Financial Services leaders from hospitals and health systems nationwide. Attendees explore denials management, efficiency with limited resources, new revenue strategies, AI integration, price transparency, and the patient financial experience. With keynotes, panels, workshops, and 1:1 meetings, the Congress delivers solutions and connections. Co-located with the Chief Nursing Officer and Healthcare IT Congresses, it expands networking and cross-functional collaboration.
Application Deadline Extended
Topics of Discussion
Brave New World: The Future DEMANDS Different!
Join Jonathan L. Manis, Senior Vice President and Chief Information Officer at Christus Health, as he challenges us to reimagine the future in Brave New World: The Future DEMANDS Different! Manis will delve into the transformative role of available and evolving healthcare technology and the mindset we need to adopt for a modern, consumer-centric healthcare delivery model. Discover how a new perspective of healthcare delivery can revolutionize patient care and shape the future of our industry. This session is a must-attend for healthcare leaders and innovators seeking valuable insights and perspectives.
The Future of Access: Balancing Patient Experience with Financial Performance
In this open forum discussion we will discuss the potential future of hospital access, where patient experience and financial performance are not competing priorities, but aligned goals. This session examines how front-end processes, from registration to billing, define the patient journey and impact your bottom line. We will challenge the idea that you must sacrifice one for the other. Join us to explore innovative strategies that create a seamless, compassionate patient experience while simultaneously ensuring financial strength.
Doing More With Less: Smart Strategies for a Lean RCM Team
With patient volumes rising and staffing budgets staying flat, revenue cycle leaders are being asked to do more with less—without sacrificing performance. This interactive roundtable will explore practical strategies for managing a lean RCM operation while maintaining efficiency and improving financial outcomes. We’ll dive into cost-saving approaches like outsourcing, offshoring, automation, and performance optimization. Join your peers to discuss what’s working, what’s not, and how to strategically recoup revenue while reducing operational expenses. Walk away with actionable ideas to streamline your team, scale your processes, and stay ahead in an increasingly resource-constrained environment.
Humanizing the Revenue Cycle: Win Back Patients and Performance
In a time when patient expectations are rising and burnout is real, revenue cycle leaders must find new ways to create meaningful, compassionate experiences—without sacrificing performance. This roundtable invites participants to explore how patient financial services teams can align operational efficiency with patient-centered values. We’ll discuss strategies for reducing empathy fatigue, training staff for emotionally intelligent communication, improving transparency in financial conversations, and designing systems that foster trust. Join us for a candid conversation about the small changes that make a big difference across every touchpoint—from call center to collections—and how that directly impacts both patient satisfaction and the bottom line.
Mastering Prior Authorization: Cutting Friction and Delays with Automation
At Moffitt, we have transformed prior authorization from a bottleneck into a streamlined, high-performing operation. Through automation and intelligent workflow design, we have reduced delays, improved patient access and increase reimbursement. By leveraging tools like RPA, payer connectivity and most recent AI initiatives, we have achieved high electronic clearance rates and minimized manual intervention. Our centralized team now manages complex cases with greater efficiency, enabling a 75% increase in appointment volume over the past eight-years without additional staffing. This session exploires how innovations in prior authorization are setting a new standard, cutting friction, and driving measurable improvements in patient care.
Leading in the Gray: Decision-Making When the Path Isn’t Clear
In healthcare, titles don’t make leaders—mindsets do. This opening session focuses on the personal craft of leadership, exploring how today’s executives cultivate resilience, make tough calls under pressure, and inspire trust across diverse teams. Hear candid stories from CNO, HCIT, and Revenue Cycle leaders on moments that tested their adaptability, sharpened their judgment, and strengthened their ability to lead through change. You’ll walk away with practical takeaways on decision-making, influencing without authority, and keeping your vision clear when the path ahead isn’t. Less about what we align, more about how we lead—this is leadership without limits.
Navigating the Crunch: Improving the Health of Your Cash Flow
This session is centered around understanding what we already know about cash flow in healthcare, talk about typical cash flow challenges in healthcare, identify signs of cash flow problems, understand the impact of poor cash flow, mark down key metrics to keep your enterprise’s cash flow in check, and strategies to improve your healthcare enterprise’s cash flow situation.
Denials 360°: Tackling Root Causes Across the Revenue Cycle
Denials are rarely isolated incidents—they’re signals of deeper issues across the revenue cycle. In this small, peer-to-peer roundtable, leaders from hospitals and health systems will explore how to move beyond reactive denial management and address the systemic root causes behind them. With real-world insight from Cottage Hospital, this discussion will highlight how cross-department collaboration—from clinical documentation and coding to authorization and registration—can drive measurable improvements. Attendees will share strategies for identifying high-impact denial trends, fostering shared accountability, and designing workflows that prevent denials before they happen.
Revenue Resilience: Ensuring Financial Sustainability in the Face of Declining Reimbursement
In this interactive roundtable, we’ll tackle the pressing challenge of declining reimbursements head-on. Together, we’ll explore strategies to protect margins, uncover new revenue opportunities, and unify teams around sustainable financial practices. This collaborative session is a space to share real-world tactics for payer negotiations, denials management, automation, and cost control—arming leaders with practical tools to strengthen revenue resilience. Walk away with actionable insights, peer-driven solutions, and fresh ideas to sustain financial health in today’s unpredictable healthcare environment.
AI Meets IA: Differentiating Artificial and Intelligent Automation in RCM
As healthcare organizations race to implement automation, many revenue cycle leaders are left asking: Are we deploying the right tools—or just the newest ones? This roundtable explores the difference between artificial intelligence (AI) and intelligent automation (IA), helping participants understand where each adds the most value in the revenue cycle. Join peers for a candid discussion on evaluating automation opportunities, avoiding common pitfalls, and driving measurable results in both patient and staff experience. Walk away with insights into building a smarter, more sustainable automation strategy tailored to your organization’s goals.
Rebuilding the Revenue Cycle Workforce: Training for Impact—Onboarding, Upskilling, and Retaining Talent in a New Era
Struggling to find qualified candidates or maintain a strong talent pipeline? Tired of high staffing agency fees and losing top employees to other organizations? Discover effective strategies to upskill, retain, and develop talent in today’s evolving revenue cycle and technology landscape.
The Catalyst Effect: Aligning Workstreams to Drive Innovation & Impact Across Your Health System
When clinical, IT, and revenue cycle leaders join forces, the result isn’t just efficiency—it’s transformation. In this powerhouse panel, CNO, HCIT, and RCM leaders will reveal how aligned workstreams can spark innovation, elevate patient experience, and drive measurable results across your health system. Discover fresh approaches to governance, phasing new initiatives, and using AI and EPIC tools to keep patients connected 24/7—while keeping care personal. Learn how to close gaps before they become problems, turn revenue cycle into a marketing and experience engine, and inspire collaboration that lasts long after the session ends. Your catalyst for change starts here.
Catalyst Roundtables: Turning Insight Into Action
This interactive session picks up where this morning’s “Catalyst Effect” panel left off—bringing hospital and health system leaders from nursing, IT, and revenue cycle back together to move from ideas to implementation. Guided by real-world questions from the panelists, participants will engage in open-ended roundtable discussions focused on cross-functional collaboration, governance, and patient experience innovation. Each table will be invited to share key takeaways, so everyone leaves with actionable insights—not just inspiration. Expect a high-energy exchange of ideas, with practical insights you can take back to your teams. Transformation doesn’t happen in silos—and neither will this conversation.
89% of delegates said this is the best event they’ve attended all year
Advisory Board
We are proud to introduce our National Revenue Cycle Management Advisory Board of leading industry experts. This collaborative group provides insights, session suggestions, and overall feedback on opportunities for constant growth at our events.
United Health Services, New York
The Mount Sinai Health System, New York
Baptist Health System KY & IN, Kentucky
Children's Hospital Colorado, Colorado
Hackensack Meridian Health, New Jersey
Honorary Speakers
Explore an impressive lineup of distinguished thought leaders who contribute invaluable expertise, groundbreaking research, and forward-thinking ideas that spark innovation and inspire progress amongst their industry peers.
Their presentations and discussions not only drive meaningful conversations but also create powerful opportunities for connection, collaboration, and industry-wide impact.
Hackensack Meridian Health, New Jersey
SSM Health, Oklahoma
Surgery Partners, Texas
Baptist Health System KY & IN, Kentucky
United Health Services, New York
Prime Healthcare Medical Groups - Region 2, New Jersey
CU Medicine, Colorado
Children's Hospital Colorado, Colorado
UofL Health, Kentucky
The Schedule
Event Registration
Opening Keynote
Strategy Sessions/Business Meetings
Afternoon Refreshments & Networking
Strategy Sessions/Business Meetings/Roundtables Discussions/Workshops
Free Time
Welcome Reception & Dinner
Networking Breakfast
Morning Keynote/Panel Session
Strategy Sessions/Business Meetings
Morning Refreshments & Networking
Strategy Sessions/Business Meetings
Workshops/Roundtable Disccussions
Networking Luncheon
Roundtables/Business Meetings/Workshops
Afternoon Refreshments & Networking
Strategy Sessions/Business Meetings
Closing Workshop
Free Time
Networking Reception & Dinner
Morning Refreshments & Networking
Panel
Brunch
Strategy Sessions/Business Meetings
Closing Leadership Talk
Our Commitments to You
Maximized Networking Opportunities
A personal, customized itinerary
Exclusive qualified attendance
return on time and objective
Delegate Testimonials
An extremely well-organized event with opportunity to network closely with like-minded leaders and meet vendors who get to know you without a templated sales pitch. I hope these events continue to grow and expand. The conversations of true barriers are more productive and attendees who truly want to help and mentor each other.
Excellent event well ran, very well staffed, great contacts to network with it was well worth my time.
The BridgeMark staff available to attendees for questions, directions, very friendly, and smiling. Truly professionals.
This was a opportunity to learn, network, and grow. My time was respected and used efficiently. All schedule was followed and overall, done well. I look forward to mlthe next opportunity.