2024 Spring Revenue Cycle Management Congress

Hyatt Regency Dallas, Texas
May 19th
- 21st

Event will start in:


About the Program

The 2024 Spring Chief Revenue Cycle Management Congress is an informative gathering bringing together the top leaders in Revenue Cycle from healthcare systems across the country. Join your fellow CFOs, CROs, VPs of Revenue Cycle, and Patient Financial Services as we discuss the changing landscape of the future of RCM. Discussions at the program will encompass ideas around saving money, creating revenue streams, meshing resource needs with humans and artificial intelligence, price transparency, improving the patient financial experience, and so much more. 

The Congress features an array of formats including keynotes, panel discussions, interactive workshops, and collaborative roundtable sessions, allowing for countless learning moments and networking opportunities. Communal meal functions further facilitate peer-to-peer connections, making this forum an invaluable platform for learning, sharing, and forging impactful connections within the healthcare community.”

Topics of Discussion

In today’s fast-paced and demanding healthcare industry, the prevalence of burnout is on the rise. This keynote session is designed to provide valuable insights and practical strategies for healthcare executives to thrive in their careers without sacrificing their personal lives. By addressing burnout head-on and providing actionable solutions, participants will leave inspired and equipped to thrive in their careers while safeguarding their well-being and personal lives.

We are entering a world where we can’t continue to avoid these innovative technologies, but this session, dives into the dynamic interplay between humans and advanced technologies. Come discuss strategies for effectively integrating artificial intelligence & robotic process automation into their workforce, balancing the benefits of automation with the essential need of human touch.

This engaging session aims to inspire leaders with innovative ideas to simultaneously save costs, generate revenue, and enhance patient care. Through real-world case studies and practical insights, participants will explore strategies that leverage technology, process optimization, and create financial models to achieve a triple impact on their organization.

Join us for this thought-provoking session as we explore emerging trends and technologies poised to revolutionize revenue cycle management. Gain insights into how these innovations can transform your workflow, improve efficiency, and drive financial success:

  • Artificial Intelligence (AI) and Machine Learning (ML): Automate administrative tasks, generate accurate predictions, and personalize patient experiences.
  • Blockchain: Enhance data security, transparency and interoperability across your network.
  • Robotic Process Automation (RPA): Streamline repetative tasks and free up staff for higher-value activies
  • Data and Analytics: Gain data-driven insights to optimize workflows, identify cost-saving opportunities and predict patient behavior.

This closing session with leave you thinking about the three pillars of a successful revenue cycle: people, process, and patients. We will explore how to:

  • PEOPLE: Investing in training and development to build a skilled and motivated workforce.
  • PROCESS: Streamlining workflows and leveraging technology to improve efficiency and accuracy.
  • PATIENTS: Foster a patient-centric culture that prioritizes communication, transparency and affordability.
Overall Experience
RTM Staff Rating
Value of time OOO

80% of delegates said this is the best event they’ve attended all year

Keynote Speakers

A dynamic roster of keynote speakers drives innovation at our congress events. Discover thought leaders and game-changers whose invaluable insights foster growth and excellence in each of our delegates.

Annamari Dietrichson
Vice President of Patient Experience, HCA Healthcare
Kris Seymour
Director Revenue Cycle Transformation Project Management Operations,
WellStar Health System


William Arneson
Director, Revenue Cycle Process and System Support,
Moffitt Cancer Center
Beth Arter
Corporate Director of Revenue Cycle - PFS Operations,
Cape Fear Valley Health
Brandon Burnett
Vice President Revenue Cycle,
Community Health System
Brandon Burnett
Vice President Revenue Cycle,
Community Health System
Beth Carlson
Sr. Director, Revenue Cycle Integration,
WVU Medicine
Michael Excell
Associate Chief Revenue Officer,
UK HealthCare
Jim Heilsberg
Chief Financial Officer,
Tri-State Memorial Hospital
Shannon King
Senior Director of Revenue Cycle & Continuous Improvement,
Banner Health
Tracy Lamb
Vice President Revenue Cycle Management,
Banyan Treatment Centers

The Schedule

10:00 am - 6:00 pm

Event Registration

12:20 pm - 1:20 pm

Opening Keynote

1:30 pm - 3:30 pm

Strategy Sessions/Business Meetings

3:15 pm - 3:35 pm

Afternoon Refreshments & Networking

3:35 pm - 5:45 pm

Strategy Sessions/Business Meetings/Roundtables Discussions/Workshops

5:45 pm - 6:45 pm

Free Time

7:00 pm - 8:30 pm

Welcome Reception & Dinner

7:00 am - 8:00 am

Networking Breakfast

8:00 am - 9:00 am

Morning Keynote/Panel Session

9:00 am - 10:30 am

Strategy Sessions/Business Meetings

10:30 am - 11:00 am

Morning Refreshments & Networking

11:00 am - 11:45 am

Strategy Sessions/Business Meetings

11:45 am - 12:30 pm

Workshops/Roundtable Disccussions

12:30 pm - 1:30 pm

Networking Luncheon

1:30 pm - 3:30 pm

Roundtables/Business Meetings/Workshops

3:30 pm - 4:00 pm

Afternoon Refreshments & Networking

4:00 pm - 5:00 pm

Strategy Sessions/Business Meetings

5:00 pm - 5:45 pm

Closing Day Keynote

5:45 pm - 6:45 pm

Free Time

6:45 pm - 8:30 pm

Networking Reception & Dinner

8:00 am - 8:15 am

Morning Refreshments & Networking

8:20 am - 9:05 am

Workshops/Roundtable Disccussions

9:10 am - 9:55 am


10:05 am - 11:05 am

Strategy Sessions/Business Meetings

11:15 am - 12:00 pm

Closing Keynote

If you have access to the full schedule, click here. Otherwise, click here to get access.

Our Commitments to You

Maximized Networking Opportunities

Cultivate meaningful relationships with peers and thought leaders via networking opportunities and functions, strategically designed and planned by our team ahead of the event.

A personal, customized itinerary

Participants customize their schedule by selecting from various sessions, tracks and private meetings that align specifically with their business needs and goals.

Exclusive qualified attendance

In order to facilitate the most optimal networking and meeting opportunities, participation is invitation only and strictly limited to Senior Level Administrators & Executives.

return on time and objective

Your time and the objectives you have set are our top priority. We strive to facilitate the right meetings and introductions to ensure your time with us is being justified with real value.

Delegate Testimonials

Ardelle Bigos
Finger Lakes Health

Excellent program probably one of the best with pertinent information and conversation. More casual allows for more face-to-face conversations and connections. Thank you!

Ray Ready
Lakeland Regional Health

Excellent event well ran, very well staffed, great contacts to network with it was well worth my time.

Wanda Begay
Kayenta Indian Health Service Hospital

The BridgeMark staff available to attendees for questions, directions, very friendly, and smiling. Truly professionals.

Steven McWilliams
Georgia Hospital Association

This was a opportunity to learn, network, and grow. My time was respected and used efficiently. All schedule was followed and overall, done well. I look forward to mlthe next opportunity.

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